Site Policies

Terms and Conditions

Introduction

This website is operated and maintained by Envisage Solutions. In this document, all mentions of "we," "us," and "our" refer to Envisage Solutions Tech, the entity that owns and manages this platform, hereinafter referred to as the "Site." We retain the right to update or modify these terms and conditions at any time, without prior notice. As such, we advise all visitors to check this section periodically to remain informed about any changes. By continuing to use this website following such revisions, you are deemed to have accepted the updated terms.

Please be aware that the services offered by Envisage Solutions Tech are regulated by our separate Agreement, while your interaction with the website is governed by the Privacy Policy available on the platform.

Before using the Envisage Solutions Tech website, accessing its content, or utilizing any of our services, we strongly recommend that you read these terms and conditions thoroughly. If you do not agree to all the terms outlined here, you should refrain from accessing Envisage Solutions Tech or using any of its services.

Website Usage

Accessing and browsing this website is free of charge; however, users are responsible for any internet or communication costs incurred while connecting to the Site.

We retain the authority to restrict or suspend access to the Site at our sole discretion. While every effort is made to ensure uninterrupted access, occasional outages may occur. We regret any inconvenience caused. The content on this Site is intended for general informational purposes and may be altered or updated at any time without prior notification.

All material and content on this Site are made available “as is” and “as available,” without any express or implied guarantees. This includes, but is not limited to, assurances regarding accuracy, reliability, timeliness, functionality, or appropriateness for a specific purpose.

Envisage Solutions Tech disclaims responsibility for any errors, omissions, or incomplete information found on the Site. We accept no liability for losses or damages stemming from reliance on materials obtained through the Site. Users must independently assess the relevance and usefulness of any product, service, or data offered. Misuse or unauthorized use of this Site may result in legal action—civil or criminal, based on the situation.

Intellectual Property Rights

Unless explicitly stated otherwise, Envisage Solutions Tech owns and controls this Site. All elements on the Site—including source code, databases, design elements, software, text, images, videos, audio, and photography (collectively referred to as "Content")—are either the property of the Site or used under appropriate licensing. Likewise, the logos, trademarks, and service identifiers ("Marks") are legally protected by intellectual property regulations.

The Content and Marks are intended solely for non-commercial, personal use. Any reproduction, distribution, resale, or commercial exploitation is strictly forbidden without our prior written permission. Users may download or print content from publicly accessible pages exclusively for personal use. All rights not expressly granted herein remain with us.

Confidentiality

We understand the importance of protecting sensitive information and are dedicated to maintaining confidentiality regarding details related to clients, vendors, partners, and suppliers. Except where disclosure is legally mandated, we do not share confidential information. We implement reasonable safeguards to protect against unauthorized access or misuse of such information.

User Information

We value user feedback as a tool for service enhancement. However, any feedback provided will not be treated as confidential. Envisage Solutions Tech reserves the right to utilize such input in any appropriate manner. Feedback may be submitted via email at info@envisagesolutionstech.com.

By submitting any information, you confirm that it is lawful, appropriate, and free from offensive, abusive, or threatening content. We disclaim responsibility for user-submitted material and reserve the right to remove content deemed inappropriate at our discretion.

Prohibited Activities

Users may only utilize the Site for purposes we authorize. Any commercial exploitation without consent is forbidden.

By using this Site, you agree not to:

• Collect data or create databases without written approval.

• Use deception to access confidential credentials.

• Bypass or disable Site security functions.

• Harm or defame the Site, its users, or our business.

• Intimidate, threaten, or abuse individuals via the Site.

• Misuse help or support features to lodge false reports.

• Violate applicable regional, national, or international laws.

• Frame, mirror, or link to the Site without permission.

• Upload any viruses, malware, or harmful programs.

• Use automated systems (bots, scrapers) for Site interaction.

• Remove legal notices from the Site.

• Impersonate other individuals or misuse identities.

• Disrupt or interfere with Site operations or systems.

• Harass staff, representatives, or affiliates of the Site.

• Circumvent any protective mechanisms or access controls.

• Modify, reverse-engineer, or tamper with the Site’s software unlawfully.

• Deploy unauthorized automated tools, excluding search engine crawlers or browser tools.

• Use third-party agents to make transactions on the Site.

• Harvest email addresses for spamming or unauthorized messaging.

• Commercialize any part of the Site’s content or attempt to launch competing services.

• Misrepresent our content or brand in any promotional activities.

Severability

Should any portion of these terms be deemed unlawful or unenforceable, the remaining sections will continue in full force. Any invalid clause will be interpreted to reflect the original intent as closely as legally permissible.

Waiver

If we choose not to enforce a specific right or provision under these terms, it does not constitute a waiver of that right. A waiver in one instance does not imply a waiver of future violations.

Limitation of Liability

Envisage Solutions Tech shall not be held accountable for any direct, indirect, incidental, or consequential damages arising from your use of the Site. This includes, but is not limited to:

• Lost profits or revenue.

• Expenses from obtaining substitute goods or services.

• Harm from reliance on inaccurate or outdated content.

• Legal disputes stemming from the use of information on the Site.

Even if we have been made aware of potential damages, our liability remains restricted as per applicable laws.

Governing Law

All matters related to the use of this Site will be governed by the laws of India. Any legal disputes shall be resolved exclusively in the courts and tribunals located within India.

Modification to Terms and Conditions

We reserve the right to update these terms at any time, at our sole discretion. In the event of substantial revisions, we aim to provide a minimum of 30 days' notice before the new terms take effect.

By continuing to access and use the Site after such changes, you confirm your acceptance of the revised terms. If you do not agree with the modifications, you must cease using the Site immediately.

Contact Us

For any questions, clarifications, or additional information related to these terms and conditions, please reach out to us via email at info@envisagesolutionstech.com.

Privacy Policy

Introduction

This Privacy Policy applies to all individuals who interact with any website operated by Envisage Solutions, hereinafter referred to as "Envisage Solutions Tech," "we," or "us" in this document. The term "Services" includes the full spectrum of products, applications, and offerings provided by "Envisage Solutions Tech" across multiple platforms. The term "Website" refers collectively to "Envisage Solutions Tech" and all associated URLs, mobile sites, linked domains, and subdomains. Our commitment is to ensure transparency, accountability, and adherence to applicable data protection laws throughout all interactions. 

By accessing or using our website—whether by reaching out through email, filling out a contact form, or submitting a job application—you may share personal data with us. This Privacy Policy explains how we collect this information, outlines how we use it, and details the options available to you for managing and controlling how your personal data is handled. We value your trust and are dedicated to safeguarding your privacy through robust security measures and responsible data practices.

Data Collection

At Envisage Solutions, we prioritize enhancing the quality of our services for existing users, clients, and prospective customers. To support this goal, we collect various types of data, including IP addresses, which help us determine users' geographic locations. Our commitment remains firm in protecting any personally identifiable information collected in the process.

Methods of Data Collection

When you contact us through email, fill out a contact form, or use other communication methods available on our website, you are voluntarily providing personal details. These may include your name, phone number, email address, physical address, and any additional information you choose to share. For employment applications, you may submit your full name, work history, current address, phone number, email ID, portfolio links, work samples, and other relevant content. In addition, "Envisage Solutions Tech" may also obtain publicly available data from external sources.

Data Acquisition

By browsing or interacting with our website, you acknowledge and agree to the collection of the following information:

• Device Information: Specifications about the device you use to access our website, including manufacturer, model, and browser details.

• Usage Data: Metrics related to how you use our website, such as IP address, location, referring sources, pages visited, and interaction patterns.

Data Utilization

We use the collected data to better understand and address your needs, ultimately enhancing the quality of our offerings in the following ways:

• Internal Record-Keeping: Maintaining organized documentation for administrative and service-related functions.

• Service Enhancement: Adapting and improving our products and services based on user behavior and preferences.

• Customer Communication: Providing updates on services, promotional offers, and content you may find valuable.

• Market Research: Gathering feedback through outreach to guide the development of our services.

• Personalized Experience: Customizing site content to create a more engaging and relevant browsing experience.

Our approach to data handling is rooted in responsibility, transparency, and an intent to improve your overall user experience.

Data Sharing

Your personal data may be shared with carefully vetted third-party partners who assist us in marketing, advertising, analytics, and service optimization. For instance, service providers may use your email to distribute newsletters or promotional material. Shared information may include your name, title, phone number, and email address. All third-party partners are required to maintain stringent security measures and adhere to relevant data protection regulations.

Data Retention

We implement a comprehensive data retention strategy to store your information securely for only as long as necessary to fulfill legal obligations and business functions. Our policies are reviewed regularly to ensure they remain transparent, efficient, and protective of your privacy, with a focus on responsible data stewardship.

Data Security

Safeguarding your personal information is of utmost importance to us. We employ both administrative and technological safeguards to prevent unauthorized access. Only designated personnel with valid operational needs have access to your personal data. We utilize standard encryption techniques and secure transmission protocols to protect sensitive data. While no digital system can offer absolute protection, we continually strive to maintain the highest level of data security.

Cookies

"Envisage Solutions Tech" may use cookies and comparable tracking technologies to enhance your experience on our website. Cookies streamline navigation, secure your sessions, and tailor content to your preferences. They also help us analyze visitor patterns, track campaign performance, and improve site functionality. While cookies generally do not contain identifiable data, they may be linked with other information to personalize your interactions with the site.

Third-Party Links

Our platform may contain hyperlinks to other websites or embedded content operated by third parties. These external sites may use tracking technologies like cookies, tags, or local storage to monitor your browsing habits. These third-party entities, such as ad networks or marketing platforms, may use the gathered data to serve targeted advertisements. As we do not manage these external platforms, our Privacy Policy does not apply to them, and we are not responsible for their privacy policies or practices.

Children’s Privacy

We do not knowingly collect, store, or process personal data from individuals under the age of 18 without verified parental or legal guardian consent, unless otherwise permitted by law. If we become aware that a minor has provided personal information, we will take prompt action to delete or manage it in accordance with legal standards.

User Rights

As a data subject, you are entitled to the following rights concerning your personal information:

• Information Request: Ask for clarity on what data we collect and how it is used.

• Data Access: View the specific personal data we hold about you.

• Correction Requests: Ask for updates to inaccurate or outdated information.

• Data Deletion: Request that we delete your personal information where retention is unnecessary.

• Processing Objections: Raise concerns or objections to how your data is used or shared.

• Automated Decision Challenges: Dispute decisions made through automated processing or profiling.

• Processing Suspension: Request a temporary halt on processing to resolve a dispute or review.

• Data Portability: Ask for a digital copy of your data for use by another service or provider.

• Consent Withdrawal: Revoke your prior consent for data collection or processing, except where we are legally justified to continue.

These rights empower you with greater authority over your personal data and support our efforts toward full transparency and compliance.

Policy Modifications

We may update or revise this Privacy Policy at any time without prior notice. Should you have questions or require more insight into our data handling procedures, please reach out to us at info@envisagesolutionstech.com.

Contact Us

For any concerns, further information, or clarification regarding our privacy protocols, you can reach us directly at info@envisagesolutionstech.com. We are here to support and address your privacy-related queries.

Refund Policy

This Refund Policy defines the conditions under which refunds are granted, the process for submitting refund requests, and the responsibilities of Envisage Solutions Tech in handling refund claims. By using the services provided by Envisage Solutions Tech, you confirm that you have read, understood, and agreed to the terms outlined in this policy.

Refund Eligibility

The eligibility for a refund is determined by the type of service provided and the terms agreed upon with the customer. Refunds may be granted under the following conditions:

• Service Downtime: If the service remains unavailable for more than 24 hours within a billing cycle, the customer qualifies for a full refund.

• Quality Issues: If the customer finds the service unsatisfactory in terms of quality or performance, they may submit a refund request.

• Technical Failures: If technical issues persist without resolution within a reasonable period, the customer may be eligible for a refund.

• Non-Delivery: If the agreed-upon service is not delivered, the customer is entitled to a full refund.

• Billing Mistakes: If a customer is charged incorrectly or experiences unauthorized billing, they are eligible for a full refund.

Non-Refundable Items

Certain charges and fees are considered non-refundable, including but not limited to:

• One-time setup fees associated with account creation, onboarding, or configuration services.

• Customization or development fees related to bespoke modifications or tailored features.

• Subscription renewals after the renewal period has begun.

• Service deposits used to secure a project or service agreement.

• Digital products (such as software, templates, or themes) once downloaded or accessed.

• Training or consultation fees after the scheduled session has taken place.

• Payments for additional features or upgrades after they have been delivered or activated.

• Fees for services left incomplete due to the customer’s failure to provide necessary information or materials.

• Cancellation fees as specified in the contractual agreement, which are strictly non-refundable.

• Costs related to third-party services (e.g., API integrations, cloud hosting) after activation or payment.

• Charges for utilized services, including consumed resources or time spent on development.

Refund Processing Time

Once a refund request is reviewed and approved, processing will be completed within 5-7 business days. Refunds will be credited to the original payment method used for the transaction. Any applicable third-party processing fees or additional charges will be deducted from the final refund amount. Customers may receive refunds via debit cards, credit cards, or net banking, depending on the original payment method used.

Contact Us

For further inquiries regarding this Refund Policy or to seek assistance with a refund request, please reach out to our customer support team at info@envisagesolutionstech.com. We are available to help address refund-related concerns and provide guidance throughout the process.

Service and Support Agreement

Introduction

This Service and Support Agreement (“Agreement”) outlines the terms under which Envisage Solutions Tech (referred to herein as “Company,” “we,” “our,” or “us”) provides customer service and technical support for our offerings. By accessing our services, you (“Customer”) acknowledge and agree to comply with the provisions detailed in this Agreement.

Support Period

Customers are entitled to complimentary support for the first six (6) months from the start of their service engagement. During this initial support period, the following services are included:

• Technical Assistance

1. Support for technical matters such as identifying bugs, resolving performance issues, and general troubleshooting.
2. This support is limited strictly to problems that arise from our provided products or services.

• Account and Billing Guidance

1. Assistance with setting up, modifying, or managing accounts.
2. Help with billing issues, payment clarifications, and invoicing concerns.

• General Inquiries

1. Answers to basic questions regarding our features, service usage, and functionality.
2. Recommendations on how to maximize the effectiveness of our services.

Paid Support Services

Once the free support period concludes, further assistance requires enrollment in a paid support subscription. Details are as follows:

• Subscription Framework

1. Support is accessible through tiered subscription plans.
2. Pricing and plan details will be shared prior to the expiration of the free support term.

• Covered Services

1. Includes all support categories listed under the free period, with potential add-ons in advanced plans.
2. Enhanced offerings such as faster response times and assigned account managers are part of premium plans.

• Billing and Continuity

1. Upfront payment is required to retain uninterrupted support.
2. Non-payment or failed renewals may lead to the suspension of support privileges.

• Features of Paid Support

1. Quicker access to technical help.
2. Availability during weekends and public holidays.
3. Extended support for integrating third-party applications or tools.

• Payment Conditions

1. Support plans can be billed on a monthly, quarterly, or annual basis based on the customer’s selection.
2. Payment must be completed before the commencement of the next billing cycle.

Technical Support

• Scope of Support

1. Covers guidance on installation, system configuration, and service setup.
2. Includes support for error diagnostics and delivery of software updates or patches.

• Exclusions

1. Only issues caused directly by our services or tools are included.
2. Problems stemming from alterations made by the customer or third parties are not supported.

Account and Billing Support

• Available Support

1. Assistance with managing accounts, making changes, or canceling subscriptions.
2. Support for resolving billing mistakes, adjustments, and upgrades or downgrades.

• Dispute Resolution

1. Any billing discrepancies must be reported within thirty (30) days of the charge date.
2. We commit to resolving such matters within ten (10) business days of notification.

Support Hours

Support is offered via email during regular business hours:

• Monday to Friday, from 9:00 AM to 6:00 PM (local time).
• For critical issues, emergency assistance may be provided beyond these hours, depending on your chosen support plan.

Customer Duties

• Customers are expected to offer precise and thorough details when reporting issues to ensure a timely resolution.
• You are also responsible for maintaining data backups and adhering to security and usage best practices.

Support Limitations

Our support coverage does not include:

• Issues arising from third-party tools or services not provided by us.
• Problems caused by unauthorized changes, improper use, or negligence.
• In-person support, unless specifically included in your purchased plan.

Termination of Support

We reserve the right to discontinue support services in the following situations:

• Violation of this Agreement or any related policies.
• Non-payment of outstanding dues for subscribed support services.

Revisions to the Agreement

• We may update or revise this Agreement at any time.
• Notifications of significant updates will be shared, and continued use of our services signifies acceptance of the amended terms.

Contact Information

If you have any questions regarding this Agreement or require support assistance, please reach out to us at: info@envisagesolutionstech.com

By using our services, you confirm that you have reviewed, comprehended, and accepted the terms laid out in this Agreement.

Disclaimer

Please understand that the Service is offered on an “as-is” basis, which means it may contain natural limitations and potential imperfections. Like any evolving platform, occasional issues, glitches, or deficiencies may occur. While we remain committed to enhancing the Service, it should be viewed as a continuous work in progress rather than a fully perfected solution.

We expressly disclaim all forms of warranties, whether explicit or implied, in connection with the Service. This includes, but is not limited to, any guarantees of merchantability, fitness for a specific purpose, ownership rights, or protection against infringement. These disclaimers also apply to any implied warranties that may be suggested by custom, previous dealings, or general commercial practice.

This disclaimer extends to our entire ecosystem, including our company, affiliated organizations, business partners, licensors of the Service components, and external vendors contributing to its development and upkeep.

Although we aim to meet user expectations, we cannot guarantee that the Service will perform precisely as you envision. Compatibility across all platforms, software, applications, or systems may vary. Similarly, we cannot promise uninterrupted availability, flawless execution, or a completely bug-free environment. That said, we are actively committed to detecting and addressing problems to enhance your experience.

Please be advised that neither the Company nor any associated providers or third parties offer any express or implied commitments regarding:

• The continuous availability or error-free operation of the Service, including the accuracy, completeness, or timeliness of the materials, features, or information it contains. As such, certain functions or content may occasionally become delayed or temporarily inaccessible.

• The absence of system errors or technical difficulties. Despite our best efforts to maintain operational efficiency, disruptions or malfunctions may still arise.

• The dependability, precision, or timeliness of the content, data, or information available through the Service. Even though we strive for accuracy, inadvertent mistakes, miscommunications, or lags may occur from time to time.

Please note that in some jurisdictions, consumer protection laws may limit the extent to which such disclaimers are enforceable. In such cases, we will observe those laws to the fullest extent permitted by applicable legal standards.